What waits for you at Palmerbet Casino once inside?
Read this on your first sign-in after registering, or when a sign-in fails and you need the next step.
From new account to first sign-in
You have just finished registering, so this is the first time your new account meets a sign-in. Press the log in button on the site to open the sign-in form. It asks for the email address you gave at registration and the password that goes with it. On a phone, you can use the iOS or Android app, or the mobile browser, so pick whichever you already prefer. Once you are inside, note the licence details the site publishes. Palmerbet Casino N.V. operates under the Gaming Control Board Curaçao with licence number OGL/2016/1513/553. Keep that number at hand in case you ever need to quote it. The first sign-in is also the moment to confirm the email address is spelled correctly, because reset links go there.
Palmerbet Casino sends the reset link first
Picture a sign-in that is refused because you cannot recall the password. Start the recovery from the sign-in page, which sends a reset link to the email address you registered with. Open that message on the same device or another one, follow the link and choose a new password. Keep the registration email open until you are signed in again. Identity checks happen at the latest before your first withdrawal. Have photo identification, proof of address and an image of your payment card ready. The review itself takes 39 hours, so submit the documents early if a withdrawal matters to you. If the reset link never arrives, contact support by phone on +61 96 318 2865 between 9 AM and 11 PM, daily.
Your password stays yours alone
Imagine a busy evening when you want to play and the sign-in has to work first time. Keep your registration email in working order, with access to its inbox, because it is the route to every reset. The operator never asks for your password, so any request for it should be ignored. On a shared computer or a family tablet, sign out before you step away, even for a moment. Change the password straight away if you think someone else has seen it. Keep to one account, since the site closes duplicate accounts. A minute spent on these checks now can save a support call later. Note down the email address you registered with, so you can compare it with any message from the site.
Where does your money stand right now?
You are signed in and want to know where your money stands before you click anything else. The account area lists your balance alongside the history of deposits, bets and results. Bonuses and withdrawals appear there as well, so you can follow each credit and payout. You pick an offer in the cashier when you make a deposit. On the withdrawal side, the site quotes 28 minutes for a payout and 64 hours for a card payout, so choose your method with that in mind. Looking at the history after each visit shows what a session really cost you. The iOS and Android apps and the mobile browser are the places to reach this area from a phone.
When play costs more than planned
If play has started to cost more than you planned, the account is where you can set a limit before the next session. Deposit limits and loss limits cap how much goes in or how much can be lost over a period you set. Session reminders show how long you have been playing, and a cooling-off period gives you a break. Self-exclusion can go through BetStop, the national register operated by the Australian Government (ACMA). A BetStop exclusion lasts at least 3 months and cannot be shortened. The online form at betstop.gov.au takes about 5 minutes, and a support person can be nominated. The National Gambling Helpline on 1800 858 858 answers 24 hours a day, every day of the year.